Tailor-made services for Chinese Air France Customers

Beijing, China
Beijing, China

Throughout the year, Air France offers its customers excellent personalized service combined with many products developed exclusively for them on flights to and from China.

At Paris-Charles de Gaulle airport, Air France agents speaking Cantonese and Mandarin are available to assist customers on departure, arrival and when they have a connection.

On board, crews provide specially-adapted service for Chinese passengers. Air France has set up an awareness program in Chinese culture for its flight attendants. This constant strive for excellence, hospitality and service is reflected both in the gestures and polite vocabulary used. Furthermore, Chinese interpreters are available on all Air France flights to and from China.

The Air France announcements are made in Mandarin or Cantonese, depending on the destination. Adapted versions of the Air France in-flight magazines in Chinese are available for customers, as well as a selection of Chinese newspapers and magazines. In the new cabins, an individual screen shows up to 1,000 hours of programs on demand in various different languages, including some in their original Chinese version or subtitled.

During the flight, the cabin crew hand out menus translated into Chinese to all passengers, as well as oshiboris (hot or cold towels) when they are settled in their seat. Air France takes care to adapt to the culture and dietary requirements of its customers, while providing a French-style dining experience.For Chinese customers, the chefs at Servair, a subsidiary of Air France specializing in airline catering, have developed refined Chinese dishes.

Moreover, since February 2015, brand new à la carte dishes have been available in the La Première and Business cabins, on departure from Shanghai, Beijing and Guangzhou. Air France is now working with Paul Pairet, a renowned French chef whose mission is to propose exceptional French cuisine on departure from these three Chinese destinations.

Air France-KLM, a vast network to Greater China

During the winter season, the Air France-KLM group is operating up to 77 weekly flights linking the hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol to 9 destinations in Greater China: Beijing, Chengdu, Guangzhou (Canton) Hangzhou, Hong Kong, Shanghai, Taipei, Wuhan and Xiamen.